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Complaint Procedure

San Diego City College is committed to providing an educational environment that is free from interference and disruption, and that fosters equity and mutual respect for both students and employees. All student complaints are filed online via the SDCCD website. Employee complaints can be done by completing and submitting an Incident/Concern Reporting Form.

Most complaints, grievances or disciplinary matters should be resolved at the campus/district level. If a complaint does not fall into one of the categories above, the complaint should be addressed in writing to the college President (name, contact). Individuals are strongly encouraged to make every attempt to resolve matters through the appropriate administrative processes. Matters that are not resolved internally may be processed by using the following agencies in the order described below.

  • The Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution's compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • If your complaint does not concern the California Community College's compliance with academic program quality and accrediting standards, you may contact the California Community College Chancellor's Office by completing the web form found here.

The Office of Student Affairs is a central location to which students can turn to if they are interested in filing a complaint. Visiting the SDCCD website and submitting a complaint via online is the quickest and most successful way of resolving an issue. The Office of Student Affairs hears student concerns and helps them understand their options for resolving the concerns. Students may file a complaint when they believe that a college faculty or staff member has violated the following Board Policies and Administrative Procedures.

File a Complaint

Student Complaint Process Flow ChartComplaint process flowchart

San Diego City College employees can file a complaint by completing and submitting an Incident/Concern Reporting Form.

File a Complaint